Privacy Policy

ixanet Privacy Policy
In light of our mandate, ixanet is committed to offering our customers the best cloud and web solutions in the industry. Our willingness to protect the information that has been provided to us by our CLIENTS is aligned with that objective. This Privacy Policy has been prepared to inform you of our practices concerning the collection, use and disclosure of Personal Information provided to ixanet. For the purposes of this policy, “CLIENT” means an individual who has subscribed to the SERVICES offered by ixanet or who seeks to subscribe to such SERVICES.

Our obligations apply to all officers, employees, consultants and agents who provide services to or on behalf of ixanet in connection with our delivery of services to our CLIENTS.

In the event of questions, concerns or complaints about: (i) access to your Personal Information or your CLIENTS’ access to their Personal Information hosted by ixanet; (ii) our collection, use, management or disclosure of Personal Information; or (iii) this Policy; please contact the Abuse Department.

Personal Information collected by ixanet:
”Personal Information” refers to any information about an identified individual or an individual whose identity may be inferred or determined from such information, other than business contact information.

ixanet collects the following CLIENT information:

Contact information (names, addresses, e-mail addresses, telephone number);
Technical data (information about your computer, notably IP address, type of operating and web browsing system that you use, location of your computer, type of domain, your Internet service provider, pages reviewed on our website, links on which you click, as well as the other websites that you have recently visited); Information on purchases;

Why does ixanet collect CLIENTS’ Personal Information?
ixanet collects information provided in writing (including via electronic media) or verbally about its CLIENTS, and does so to provide and improve SERVICES, which involves:

Contact information
For billing purposes and to allow us to communicate with the CLIENT about the measures to be taken to process his/her order.
To manage its relations with CLIENTS.
To allow affiliate organizations and preferred suppliers to provide CLIENTS with products, services and information.
For the purposes of commercial prospecting and marketing.

Technical data
Use: This information is only used internally and in aggregate form, to better serve visitors by helping us to:

Manage our services
Diagnose any technical problems
Improve the content of our services
Collect statistical information
Information on purchases
To provide customer service

ixanet does not disclose Personal Information without first obtaining the consent of the concerned individual, unless required to do so by law.

Please note that there are circumstances where the disclosure of Personal Information may be justified or permitted or where ixanet is obliged to disclose information without consent. Such circumstances may include:

Where required by law or by order or requirement of a court, administrative agency or another governmental tribunal.

Unless permitted by law, no Personal Information is collected without first obtaining the consent of the individual concerned to the collection, use and communication of that information. ixanet will seek your consent for each new proposed use of your Personal Information.

ixanet keeps your Personal Information only as long as it is required for the reasons it was collected. This period may extend beyond the end of a CLIENT’s relationship with ixanet but it will be only for so long as it is necessary for ixanet to communicate with you or to have sufficient information to respond to any issues that may arise at a later date. When your Personal Information is no longer required by ixanet, it has procedures to destroy, delete, erase or convert it into an anonymous form.

Currently, the principal places in which ixanet holds Personal Information is in Canada.

Protection of Personal Information
ixanet endeavors to maintain appropriate physical, procedural and technical security with respect to its offices and information storage facilities so as to prevent any unauthorized access, disclosure, reproduction, use or modification of the CLIENTS’ Personal Information. This also applies to the way ixanet handles the disposal or the destruction of Personal Information.

ixanet further protects Personal Information by restricting access to it to those employees that the management of ixanet has determined need to know that information in order that ixanet may provide its products, services or information.

We audit our procedures and security measures from time to time to ensure that they remain effective and appropriate.

The user of ixanet has a right to access Personal Information held by ixanet  from his/her account. In the event of an inaccuracy in their contact information, users can request a correction. Users have a right to request access and corrections, where appropriate, by sending an e-mail to support team.

Evolving Practices
This statement is in effect as of 1st May 2019. ixanet will from time to time review and revise its privacy practices and this Policy. In the event of any amendment, a notice will be posted on and published in appropriate ixanet publications. Policy changes will apply to the information collected from the date of posting to ixanet website as well as to existing information held by ixanet.